SHIPPING POLICY – EMPORIA JEWELS

1. DELIVERY AREA
We deliver to all major cities and towns across Pakistan.

2. ORDER PROCESSING
- Orders are processed within 1–2 working days after confirmation.
- For Cash on Delivery orders, our team may call or WhatsApp you to confirm the order before dispatch.
- Orders placed on Sundays or public holidays are processed on the next working day.

3. DELIVERY TIME
- Delivery usually takes 3–5 working days after order confirmation.
- Remote areas may take a little longer.
- Delivery times are estimates and may be affected by courier delays, weather, public holidays, sale periods or other events outside our control.

4. SHIPPING CHARGES
Shipping charges, if any, are shown at checkout before you place your order. Any free-shipping offers will be clearly mentioned on the website.

5. PAYMENT ON DELIVERY
Cash on Delivery (COD) is available all over Pakistan. Please keep the exact amount ready when the rider arrives.

6. ORDER TRACKING
Once your order is dispatched, we will share the tracking details with you by SMS, WhatsApp or email. You can also contact us anytime for an update on your order.

7. CORRECT ADDRESS AND PHONE NUMBER
Please provide a complete address and an active phone number. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details. If an order is returned to us because of this, re-delivery charges may apply.

8. RECEIVING YOUR PARCEL
Please check that the parcel is sealed and undamaged at the time of delivery. If the package looks damaged or tampered with, contact us within 48 hours with photos or a video.

9. INTERNATIONAL SHIPPING
At the moment we only deliver within Pakistan. For international orders, please contact us on WhatsApp to check availability.

CONTACT US
Emporia Jewels
WhatsApp / Phone: 0370 4333779
Email: emporiajewels.official@gmail.com