PRIVACY POLICY – EMPORIA JEWELS

This Privacy Policy explains how Emporia Jewels ("we", "us", "our") collects, uses and protects your personal information when you visit or make a purchase from our online store.

1. INFORMATION WE COLLECT
When you visit our store or place an order, we may collect:
- Contact details: name, phone number, email address
- Delivery details: shipping address and city
- Order details: products purchased, order amount and payment method
- Device information: browser type, IP address, pages visited and cookies
- Messages you send us through WhatsApp, email or our contact form

2. HOW WE USE YOUR INFORMATION
We use your information to:
- Process, confirm and deliver your orders
- Contact you about your order (including confirmation calls or WhatsApp messages for Cash on Delivery orders)
- Respond to your questions and provide customer support
- Prevent fraud and fake orders
- Improve our website, products and services
- Send you offers and updates, only if you have agreed to receive them

3. SHARING YOUR INFORMATION
We do not sell or rent your personal information. We only share it when needed to run our business, with:
- Courier and delivery partners, to deliver your order
- Payment providers, to process payments securely
- Our e-commerce platform (Shopify), which hosts our store
- Analytics and advertising tools (such as Google and Meta), to understand site usage and show relevant ads
- Government or legal authorities, if required by law

4. COOKIES
Our website uses cookies to remember your cart, understand how visitors use our store and improve your shopping experience. You can disable cookies in your browser settings, but some parts of the store may not work properly.

5. DATA SECURITY
We take reasonable steps to protect your information. Payments are processed through secure, encrypted systems, and we do not store your full card details.

6. DATA RETENTION
We keep your order information for as long as needed for our records, customer service and legal or tax purposes.

7. YOUR RIGHTS
You can ask us to:
- Access the personal information we hold about you
- Correct any wrong information
- Delete your information (where we are not required to keep it by law)
- Stop sending you marketing messages at any time
To make a request, contact us using the details below.

8. CHILDREN
Our store is not intended for children under 13, and we do not knowingly collect their personal information.

9. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page.

CONTACT US
Emporia Jewels
WhatsApp / Phone: 0370 4333779
Email: emporiajewels.official@gmail.com