RETURN AND REFUND POLICY – EMPORIA JEWELS

At Emporia Jewels, we want you to love every piece you order. If something is not right, we are here to help.

1. RETURN / EXCHANGE WINDOW
You can request a return or exchange within 7 days of receiving your order.

2. ELIGIBILITY
To be eligible for a return or exchange, the item must be:
- Unused and unworn
- In its original condition, with all tags and original packaging
- Accompanied by proof of purchase (order number)

3. ITEMS THAT CANNOT BE RETURNED
For hygiene and safety reasons, the following cannot be returned or exchanged:
- Earrings and nose pins that have been worn or tried on
- Items damaged due to misuse, water, perfume or improper care
- Items bought on clearance or final sale (if marked as non-returnable)

4. DAMAGED, DEFECTIVE OR WRONG ITEM
If you receive a damaged, defective or wrong item:
- Contact us within 48 hours of delivery
- Share your order number and clear photos/video of the item and packaging
- After verification, we will send a replacement or issue a refund at no extra cost to you

5. HOW TO REQUEST A RETURN OR EXCHANGE
Contact us with your order number and the reason for return:
- WhatsApp / Phone: 0370 4333779
- Email: emporiajewels.official@gmail.com
Please do not send any item back without contacting us first. Our team will guide you through the process.

6. RETURN SHIPPING
- If the item is damaged, defective or wrong, Emporia Jewels will bear the return shipping cost.
- For change-of-mind returns or exchanges, return shipping charges are paid by the customer.

7. REFUNDS
- Once your return is received and inspected, we will notify you of approval or rejection.
- Approved refunds are processed within 7–10 working days.
- Refunds are sent via bank transfer or mobile wallet (such as JazzCash or Easypaisa), or as store credit if you prefer.
- Original delivery charges are non-refundable, except when the item was damaged, defective or wrong.

8. EXCHANGES
Exchanges are subject to stock availability. If the requested item is out of stock, we will offer store credit or a refund.

9. ORDER CANCELLATION
You can cancel your order before it is dispatched by contacting us on WhatsApp 0370 4333779. Once an order has been dispatched, it cannot be cancelled, but you may follow the return process above.

10. REFUSED CASH ON DELIVERY ORDERS
Refusing a Cash on Delivery parcel without a valid reason causes loss to our business. Customers who repeatedly refuse COD orders may be asked to pay in advance for future orders.

CONTACT US
Emporia Jewels
WhatsApp / Phone: 0370 4333779
Email: emporiajewels.official@gmail.com